Chery Extender Maintenance Plan
Plan Description
A Chery Extender Maintenance Plan covers the Manufacturer-specified parts, labour and oil required for the scheduled servicing and periodic maintenance of your Chery vehicle. The purpose is to give you a peace of mind motoring experience with regards to the servicing and maintenance of your Chery vehicle.
Your Chery Extender Maintenance Plan is NOT an insurance product.
Total Premium (Incl VAT)
| Model Description | 45 000km- 60 000km |
45 000km- 75 000km |
45 000km- 90 000km |
45 000km- 1050 000km |
|---|---|---|---|---|
| Tiggo 4 Pro-LiT MT, 36/30 000km Service Plan | R32 038.00 | R32 874.00 | R41 266.00 | R49 508.00 |
| Tiggo 4 Pro-LiT CVT, 36/30 000km Service Plan | R32 250.00 | R34 091.00 | R41 677.00 | R50 949.00 |
| Model Description | 75 000km- 90 000km |
75 000km- 105 000km |
75 000km- 120 000km |
75 000km- 135 000km |
| Tiggo 4 Pro-MT, 1.5-5 Speed/1.5 T-6 Speed, 60/60 000km Service Plan | R32 123.00 | R35 298.00 | R38 657.00 | R41 545.00 |
| Tiggo 4 Pro-CVT, 1.5/1.5 T, 60/60 000km Service Plan | R32 790.00 | R36 370.00 | R39 907.00 | R43 579.00 |
| Tiggo 7 Pro-CVT, 1.5, 60/60 000km Service Plan | R34 647.00 | R39 243.00 | R44 472.00 | R49 772.00 |
| Tiggo 8 Pro 1.6, 60/60 000km Service Plan | R36 191.00 | R41 046.00 | R46 563.00 | R52 155.00 |
| Tiggo 8 Pro Max 2.0, 60/60 000km Service Plan | R37 490.00 | R42 559.00 | R51 470.00 | R58 883.00 |
| Model Description | 105 000km- 120 000km |
105 000km- 135 000km |
105 000km- 150 000km |
105 000km- 165 000km |
| Tiggo 8 Pro 1.6, 84/90 000km Service Plan | R30 014.00 | R33 570.00 | R39 088.00 | R47 831.00 |
| Tiggo 8 Pro Max 2.0, 84/90 000km Service Plan | R31 066.00 | R34 785.00 | R30 545.00 | R49 533.00 |
Effective Date
| Cover | Chery Extender Maintenance Plan – Effective Dates |
|---|---|
| Chery vehicle without an existing Inclusive Chery Service Plan | Cover commences from date of purchase of your Chery Plan. |
| Chery vehicle with an existing Inclusive Chery Service Plan | Cover for Maintenance items under your Chery Plan will commence on the date of purchase of your Chery Plan and will expire on the end date of your Chery Plan.
The Service Plan and Warranty Cover of your Chery Plan will commence on expiry of your Inclusive Chery Service Plan and will expire on the end date of your Chery Plan. |
Your Chery Plan may also start earlier than indicated on the proposal form or dealer schedule, depending on when your existing Chery Plan expires.
Please note: Should your Chery vehicle’s existing Inclusive Chery Service Plan expire before the end date due to your Chery vehicle reaching the existing Inclusive Chery Service Plan’s kilometres first, it is your responsibility to notify the Administrator to amend your Chery Plan start date to the expiry date of the existing Inclusive Chery Service Plan.
Duration of cover
Your Chery Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of kilometres (e.g. 45 000 km), whichever happens first – (which appear in the dealer schedule or maintenance agreement form).
The start and end kilometres determine the set number of service intervals you are covered for and will not exceed the cover period.
Please Note: Should you service your Chery vehicle annually only the set number of service intervals chosen by you will be covered by your Chery Plan.
Cooling off period
After your Chery Plan purchase date, you are entitled to cancel your Chery Plan in writing to the Administrator within 14 days after the date of receipt of your Chery Plan wording or from the reasonably determined date on which you received your Chery Plan wording.
All payments that you paid up to the date that the Administrator received your written notice of cancellation will be refunded to you / or the financial institution, subject to the deduction of the service-related costs of any risk cover you may have enjoyed.
Your request for cancellation will be completed no later than 31 days after the Administrator receives your cancellation notice in writing.
Cancellation
After the cooling off period, you are entitled to cancel your Chery Plan at any time by giving the Administrator 31 days’ notice. Should you wish to cancel your Chery Plan you are required to advise the Administrator in writing.
What is covered?
Listed below is the scope of cover provided by your Chery Plan:
- All routine consecutive servicing of your Chery vehicle (on time or kilometres, whichever occurs first) covered under your Chery Plan, in accordance with Chery’s Manufacturer’s Service Schedules. Only the maximum amount of standard consecutive services applicable to your Chery Plan will be covered. Your Chery Plan excludes any extra services that may be required for low mileage Chery vehicles on an annual basis.
- Should you specify or request the use of an approved product other than that currently in use by the workshop, any additional costs occasioned thereby will be for your own account. The approval of such other products lies solely in the discretion of the Administrator.
- The performance of all maintenance work on your Chery vehicle.
- The performance of maintenance repairs becoming necessary as a result of mechanical or electrical breakdown and/or normal wear and tear. The decision as to what constitutes normal wear and tear lies solely in the discretion of the Administrator. The Administrator reserves the right to repair or replace the components claimed at the most economical cost.
- The supply of Chery specified engine oil transmission oil, brake fluid, other lubricants and approved Chery genuine replacement parts required when carrying out routine service work.
- In addition, should the Chery change servicing specifications, intervals, and/or cam belt change intervals, after the inception of your Chery Plan, which then changes or translates into a higher servicing cost element, the Administrator reserves the right to remain liable only for the costs relevant to the service specifications and/or schedules prevalent at the time of inception of your Chery Plan.
What is not covered?
Listed below is the scope of cover not provided by your Chery Plan
- Should your Chery vehicle have an active Inclusive Chery Service Plan, servicing requirements covered under such Plan will not be authorised under your Chery Extender Maintenance Plan.
- Should your Chery vehicle have an active Inclusive Chery Warranty, the performance of repairs becoming necessary because of mechanical or electrical breakdown, covered under such Chery Plan will not be authorised under your Chery Extender Maintenance Plan.
Wear and Tear
Industry norms will be utilised as a guide to determine fair wear and tear. As a principal rule, industry norms for break replacement cycles will be used and a minimum of 75% usage must be determined before brake linings will be considered for replacement.
Normal wear and tear guidelines are approximately 30 000km for brake pads and approximately 45 000km for rear linings. Brake disc replacement will only be considered if the component is outside the Manufactures’ specification and or machine (skimming) tolerance.
Eligible Chery Vehicles / Qualifying Criteria
For your Chery vehicle to be covered under your Chery Plan, it is essential that your Chery vehicle must comply with the following:
- be a passenger, 4×4 or a light commercial vehicle with a gross vehicle mass of 4 200 kg;
- be Roadworthy
- have a valid Chery Manufacturer’s Warranty in place and must not be older than 5 years;
- have a full-service history, as per Chery’s Manufacturer’s specification. (No missed or late services);
- must not be a taxi, an electric vehicle or hybrid vehicle, a rental vehicle, a rebuilt vehicle (Code 3), a modified vehicle (including turbo conversions) or a vehicle that is or has been used in any form of motoring competition or sport.
Transfer of your Chery Plan
When your Chery Plan is fully paid up and you wish to sell your Chery vehicle, you can transfer your Chery Plan to the new owner of the Chery vehicle.
Your Chery Plan may not be transferred from one Chery vehicle to another, due to varying risk parameters that are considered when pricing for your Chery Plan.
Service Requirement
- Your Chery vehicle must be serviced as per Manufacturer’s specifications.
- The maximum service overrun allowed will be as per Manufacturer’s specification.
- Servicing must be carried out at an Authorised Chery Dealer.
Exclusions
You will not be entitled to benefits in terms of your Chery Plan in the following circumstances:
- Accidental or intentional damage to your Chery vehicle of whatever nature;
- The replacement of wear and tear items, deemed by the Administrator not to be a result of fair and normal usage, specifically but not limited to, brake lining usage and clutch wear;
- Any usage and wear where it is determined to be a result of poor driver technique;
- Any alteration or modification to your Chery vehicle of whatever nature and any further or additional damage resulting from such alteration or modification;
- The repair or replacement of carpets, trim, seat covers, paintwork and body panels;
- The repair or replacement of any windscreen, windows, or damaged glass;
- The repair or maintenance of any accessory, modification or equipment which was not fitted to your Chery vehicle when it was originally manufactured including satellite tracking devices, anti-theft, or security devices of whatever nature;
- The required daily or other regular checks with regards to maintenance such as the checking of coolant levels, lubricant levels, tyre pressures, anti-freeze additives as specified by Chery;
- The replacement or repair of any sunroofs, sunroof glass and parking systems;
- The replacement of any additional components not fitted standard on your Chery vehicle;
- The replacement of any missing components on your Chery vehicle;
- The replacement or repair of tyres and rims;
- The adjustment of any headlights;
- Any audio equipment (including radio’s DVD players, CD players), any navigation equipment as well as trim and consoles;
- Your failure to comply with your obligations of this agreement;
- The replacement of Nivomat Shocks;
- Non-compliance with Chery’s servicing requirements resulting in warranty penalties and/or cancellation;
- Work performed on your Chery vehicle by persons other than an Authorised Chery Dealer;
- Your Chery vehicle being used outside Chery’s design intent such as competitive racing or rally events;
- The use of oils, lubricants, and other additives not approved by Chery;
- Your Chery vehicle being involved in a collision; Carrying loads exceeding your Chery vehicle’s maximum load carrying capacity, etc.;
- Rust and Corrosion;
- The neglect, misuse, abuse, or improper treatment of your Chery vehicle;
- Any consequential loss or damage to your Chery vehicle resulting from the failure of any components of the Hybrid system
- Any mechanical and/or electrical failure of all hybrid system components:
- Lithium-ion Batteries.
- Wiring harness/looms.
- Electric motor with DC/DC converter, DC/AC inverter and controller.
- Control Computer.
- Any other items specifically excluded by agreement between the parties.
Please Note: Notwithstanding the above your Chery Plan specifically excludes the obtaining of fuel, engine top up oil, transmission oil, brake fluid and other lubricants and service products required between routine servicing of your Chery vehicle.
What you need to know and do?
Your Chery Plan explains various terms and conditions that you need to be aware of and comply with for your Chery Plan to remain in force.
Have your Chery vehicle serviced
- Do not miss your service deadline: You must take your Chery vehicle in for a service as per Manufacturer’s requirements stipulated in your Chery vehicles’ service manual within the Time and Kilometre Limits.
- You will service your Chery vehicle as per Manufacturer’s specifications within the time and kilometres. Failure to comply will render your Chery Extender Maintenance Plan invalid.
- Use an approved repair facility: You must only allow an Authorised Chery Dealer to repair or service your Chery vehicle.
- Follow the claims procedure: When you take your Chery vehicle in for a service or a repair, you must follow the prescribed claims procedure.
- Upon collection of your Chery vehicle, you need to check the work performed is to your satisfaction.
- Immediately inform the Administrator should the odometer used for measuring the distance travelled by your Chery vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for your Chery vehicle to be delivered to an Authorised Chery Dealer in order for the necessary repair work be carried out.
- In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by your Chery vehicle during the period when you, the customer, used your Chery vehicle and when the odometer was operative. The Administrator’s findings in this regard will be final.
Take care of your Chery vehicle
- Keep it in good condition: You must take all reasonable steps to keep your Chery vehicle in good, roadworthy condition. This also means that you should drive responsibly and not misuse your Chery vehicle.
- Perform preventative maintenance on your Chery vehicle: You must perform regular preventative maintenance on your Chery vehicle – as per the Manufacturer’s handbook – which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.
- Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your Chery vehicle from any further loss or damage and report it to your Authorised Chery Dealer.
Do not misuse your Chery vehicle
- No racing or rallying: You must only use your Chery vehicle for its intended purpose.
- Accurate records: You must keep an accurate record of servicing work and distances travelled by your Chery vehicle and make such records available as required by the Authorised Chery Dealer. Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub-heading.
Steps to follow when you want to claim
Booking your Chery vehicle in for a service
- You need to book your Chery vehicle into an Authorised Chery Dealer.
- When you arrive at the Authorised Chery Dealer, inform the service advisor that you have a Chery Extender Maintenance Plan administered by Innovation Group Services and give them your Chery Plan number.
- You must instruct the Authorised Chery Dealer to obtain authorisation in advance for all servicing work. Should authorisation not be obtained it will result in non-payment of your claim.
| Customer Care Centre |
|---|
| Telephone: TBC Email: cherycustomercare@innovation.group |
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string(2091) "| Model Description | 45 000km- 60 000km |
45 000km- 75 000km |
45 000km- 90 000km |
45 000km- 1050 000km |
|---|---|---|---|---|
| Tiggo 4 Pro-LiT MT, 36/30 000km Service Plan | R32 038.00 | R32 874.00 | R41 266.00 | R49 508.00 |
| Tiggo 4 Pro-LiT CVT, 36/30 000km Service Plan | R32 250.00 | R34 091.00 | R41 677.00 | R50 949.00 |
| Model Description | 75 000km- 90 000km |
75 000km- 105 000km |
75 000km- 120 000km |
75 000km- 135 000km |
| Tiggo 4 Pro-MT, 1.5-5 Speed/1.5 T-6 Speed, 60/60 000km Service Plan | R32 123.00 | R35 298.00 | R38 657.00 | R41 545.00 |
| Tiggo 4 Pro-CVT, 1.5/1.5 T, 60/60 000km Service Plan | R32 790.00 | R36 370.00 | R39 907.00 | R43 579.00 |
| Tiggo 7 Pro-CVT, 1.5, 60/60 000km Service Plan | R34 647.00 | R39 243.00 | R44 472.00 | R49 772.00 |
| Tiggo 8 Pro 1.6, 60/60 000km Service Plan | R36 191.00 | R41 046.00 | R46 563.00 | R52 155.00 |
| Tiggo 8 Pro Max 2.0, 60/60 000km Service Plan | R37 490.00 | R42 559.00 | R51 470.00 | R58 883.00 |
| Model Description | 105 000km- 120 000km |
105 000km- 135 000km |
105 000km- 150 000km |
105 000km- 165 000km |
| Tiggo 8 Pro 1.6, 84/90 000km Service Plan | R30 014.00 | R33 570.00 | R39 088.00 | R47 831.00 |
| Tiggo 8 Pro Max 2.0, 84/90 000km Service Plan | R31 066.00 | R34 785.00 | R30 545.00 | R49 533.00 |
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| Cover | Chery Extender Maintenance Plan – Effective Dates |
|---|---|
| Chery vehicle without an existing Inclusive Chery Service Plan | Cover commences from date of purchase of your Chery Plan. |
| Chery vehicle with an existing Inclusive Chery Service Plan | Cover for Maintenance items under your Chery Plan will commence on the date of purchase of your Chery Plan and will expire on the end date of your Chery Plan.
The Service Plan and Warranty Cover of your Chery Plan will commence on expiry of your Inclusive Chery Service Plan and will expire on the end date of your Chery Plan. |
Your Chery Plan may also start earlier than indicated on the proposal form or dealer schedule, depending on when your existing Chery Plan expires.
Please note: Should your Chery vehicle’s existing Inclusive Chery Service Plan expire before the end date due to your Chery vehicle reaching the existing Inclusive Chery Service Plan’s kilometres first, it is your responsibility to notify the Administrator to amend your Chery Plan start date to the expiry date of the existing Inclusive Chery Service Plan.
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Your Chery Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of kilometres (e.g. 45 000 km), whichever happens first – (which appear in the dealer schedule or maintenance agreement form).
The start and end kilometres determine the set number of service intervals you are covered for and will not exceed the cover period.
Please Note: Should you service your Chery vehicle annually only the set number of service intervals chosen by you will be covered by your Chery Plan.
Cooling off period
After your Chery Plan purchase date, you are entitled to cancel your Chery Plan in writing to the Administrator within 14 days after the date of receipt of your Chery Plan wording or from the reasonably determined date on which you received your Chery Plan wording.
All payments that you paid up to the date that the Administrator received your written notice of cancellation will be refunded to you / or the financial institution, subject to the deduction of the service-related costs of any risk cover you may have enjoyed.
Your request for cancellation will be completed no later than 31 days after the Administrator receives your cancellation notice in writing.
Cancellation
After the cooling off period, you are entitled to cancel your Chery Plan at any time by giving the Administrator 31 days’ notice. Should you wish to cancel your Chery Plan you are required to advise the Administrator in writing.
What is covered?
Listed below is the scope of cover provided by your Chery Plan:
- All routine consecutive servicing of your Chery vehicle (on time or kilometres, whichever occurs first) covered under your Chery Plan, in accordance with Chery’s Manufacturer’s Service Schedules. Only the maximum amount of standard consecutive services applicable to your Chery Plan will be covered. Your Chery Plan excludes any extra services that may be required for low mileage Chery vehicles on an annual basis.
- Should you specify or request the use of an approved product other than that currently in use by the workshop, any additional costs occasioned thereby will be for your own account. The approval of such other products lies solely in the discretion of the Administrator.
- The performance of all maintenance work on your Chery vehicle.
- The performance of maintenance repairs becoming necessary as a result of mechanical or electrical breakdown and/or normal wear and tear. The decision as to what constitutes normal wear and tear lies solely in the discretion of the Administrator. The Administrator reserves the right to repair or replace the components claimed at the most economical cost.
- The supply of Chery specified engine oil transmission oil, brake fluid, other lubricants and approved Chery genuine replacement parts required when carrying out routine service work.
- In addition, should the Chery change servicing specifications, intervals, and/or cam belt change intervals, after the inception of your Chery Plan, which then changes or translates into a higher servicing cost element, the Administrator reserves the right to remain liable only for the costs relevant to the service specifications and/or schedules prevalent at the time of inception of your Chery Plan.
What is not covered?
Listed below is the scope of cover not provided by your Chery Plan
- Should your Chery vehicle have an active Inclusive Chery Service Plan, servicing requirements covered under such Plan will not be authorised under your Chery Extender Maintenance Plan.
- Should your Chery vehicle have an active Inclusive Chery Warranty, the performance of repairs becoming necessary because of mechanical or electrical breakdown, covered under such Chery Plan will not be authorised under your Chery Extender Maintenance Plan.
Wear and Tear
Industry norms will be utilised as a guide to determine fair wear and tear. As a principal rule, industry norms for break replacement cycles will be used and a minimum of 75% usage must be determined before brake linings will be considered for replacement.
Normal wear and tear guidelines are approximately 30 000km for brake pads and approximately 45 000km for rear linings. Brake disc replacement will only be considered if the component is outside the Manufactures’ specification and or machine (skimming) tolerance.
Eligible Chery Vehicles / Qualifying Criteria
For your Chery vehicle to be covered under your Chery Plan, it is essential that your Chery vehicle must comply with the following:
- be a passenger, 4×4 or a light commercial vehicle with a gross vehicle mass of 4 200 kg;
- be Roadworthy
- have a valid Chery Manufacturer’s Warranty in place and must not be older than 5 years;
- have a full-service history, as per Chery’s Manufacturer’s specification. (No missed or late services);
- must not be a taxi, an electric vehicle or hybrid vehicle, a rental vehicle, a rebuilt vehicle (Code 3), a modified vehicle (including turbo conversions) or a vehicle that is or has been used in any form of motoring competition or sport.
Transfer of your Chery Plan
When your Chery Plan is fully paid up and you wish to sell your Chery vehicle, you can transfer your Chery Plan to the new owner of the Chery vehicle.
Your Chery Plan may not be transferred from one Chery vehicle to another, due to varying risk parameters that are considered when pricing for your Chery Plan.
Service Requirement
- Your Chery vehicle must be serviced as per Manufacturer’s specifications.
- The maximum service overrun allowed will be as per Manufacturer’s specification.
- Servicing must be carried out at an Authorised Chery Dealer.
Exclusions
You will not be entitled to benefits in terms of your Chery Plan in the following circumstances:
- Accidental or intentional damage to your Chery vehicle of whatever nature;
- The replacement of wear and tear items, deemed by the Administrator not to be a result of fair and normal usage, specifically but not limited to, brake lining usage and clutch wear;
- Any usage and wear where it is determined to be a result of poor driver technique;
- Any alteration or modification to your Chery vehicle of whatever nature and any further or additional damage resulting from such alteration or modification;
- The repair or replacement of carpets, trim, seat covers, paintwork and body panels;
- The repair or replacement of any windscreen, windows, or damaged glass;
- The repair or maintenance of any accessory, modification or equipment which was not fitted to your Chery vehicle when it was originally manufactured including satellite tracking devices, anti-theft, or security devices of whatever nature;
- The required daily or other regular checks with regards to maintenance such as the checking of coolant levels, lubricant levels, tyre pressures, anti-freeze additives as specified by Chery;
- The replacement or repair of any sunroofs, sunroof glass and parking systems;
- The replacement of any additional components not fitted standard on your Chery vehicle;
- The replacement of any missing components on your Chery vehicle;
- The replacement or repair of tyres and rims;
- The adjustment of any headlights;
- Any audio equipment (including radio’s DVD players, CD players), any navigation equipment as well as trim and consoles;
- Your failure to comply with your obligations of this agreement;
- The replacement of Nivomat Shocks;
- Non-compliance with Chery’s servicing requirements resulting in warranty penalties and/or cancellation;
- Work performed on your Chery vehicle by persons other than an Authorised Chery Dealer;
- Your Chery vehicle being used outside Chery’s design intent such as competitive racing or rally events;
- The use of oils, lubricants, and other additives not approved by Chery;
- Your Chery vehicle being involved in a collision; Carrying loads exceeding your Chery vehicle’s maximum load carrying capacity, etc.;
- Rust and Corrosion;
- The neglect, misuse, abuse, or improper treatment of your Chery vehicle;
- Any consequential loss or damage to your Chery vehicle resulting from the failure of any components of the Hybrid system
- Any mechanical and/or electrical failure of all hybrid system components:
- Lithium-ion Batteries.
- Wiring harness/looms.
- Electric motor with DC/DC converter, DC/AC inverter and controller.
- Control Computer.
- Any other items specifically excluded by agreement between the parties.
Please Note: Notwithstanding the above your Chery Plan specifically excludes the obtaining of fuel, engine top up oil, transmission oil, brake fluid and other lubricants and service products required between routine servicing of your Chery vehicle.
What you need to know and do?
Your Chery Plan explains various terms and conditions that you need to be aware of and comply with for your Chery Plan to remain in force.
Have your Chery vehicle serviced
- Do not miss your service deadline: You must take your Chery vehicle in for a service as per Manufacturer’s requirements stipulated in your Chery vehicles’ service manual within the Time and Kilometre Limits.
- You will service your Chery vehicle as per Manufacturer’s specifications within the time and kilometres. Failure to comply will render your Chery Extender Maintenance Plan invalid.
- Use an approved repair facility: You must only allow an Authorised Chery Dealer to repair or service your Chery vehicle.
- Follow the claims procedure: When you take your Chery vehicle in for a service or a repair, you must follow the prescribed claims procedure.
- Upon collection of your Chery vehicle, you need to check the work performed is to your satisfaction.
- Immediately inform the Administrator should the odometer used for measuring the distance travelled by your Chery vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for your Chery vehicle to be delivered to an Authorised Chery Dealer in order for the necessary repair work be carried out.
- In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by your Chery vehicle during the period when you, the customer, used your Chery vehicle and when the odometer was operative. The Administrator’s findings in this regard will be final.
Take care of your Chery vehicle
- Keep it in good condition: You must take all reasonable steps to keep your Chery vehicle in good, roadworthy condition. This also means that you should drive responsibly and not misuse your Chery vehicle.
- Perform preventative maintenance on your Chery vehicle: You must perform regular preventative maintenance on your Chery vehicle – as per the Manufacturer’s handbook – which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.
- Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your Chery vehicle from any further loss or damage and report it to your Authorised Chery Dealer.
Do not misuse your Chery vehicle
- No racing or rallying: You must only use your Chery vehicle for its intended purpose.
- Accurate records: You must keep an accurate record of servicing work and distances travelled by your Chery vehicle and make such records available as required by the Authorised Chery Dealer. Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub-heading.
Steps to follow when you want to claim
Booking your Chery vehicle in for a service
- You need to book your Chery vehicle into an Authorised Chery Dealer.
- When you arrive at the Authorised Chery Dealer, inform the service advisor that you have a Chery Extender Maintenance Plan administered by Innovation Group Services and give them your Chery Plan number.
- You must instruct the Authorised Chery Dealer to obtain authorisation in advance for all servicing work. Should authorisation not be obtained it will result in non-payment of your claim.
| Customer Care Centre |
|---|
| Telephone: TBC Email: cherycustomercare@innovation.group |
