Chery Extender Service Plan
Plan Description
A Chery Extender Service Plan covers the Manufacturer-specified parts, labour and oil required for the periodic servicing of your Chery vehicle. The purpose is to give you peace-of-mind motoring experience with regards to the servicing of your Chery vehicle.
Your Chery Extender Service Plan is NOT an insurance product and only provides cover for serviceable components as per your Chery vehicle manufacturer’s specification and service schedules. Mechanical and Electrical breakdowns may be covered under your Chery Extender Warranty and not your Chery Plan.
Total Premium (Incl VAT)
| Model Description | 2 Years/2 Services | 3 Years/3 Services | 4 Years/4 Services | 5 Years/5 Services |
|---|---|---|---|---|
| Tiggo 4 Pro-MT, 1.5-5 Speed/1.5 T-6 Speed, 60/60 000km Service Plan | R11 025.00 | R17 076.00 | R20 746.00 | R25 245.00 |
| Tiggo 4 Pro-CVT, 1.5/1.5 T, 60/60 000km Service Plan | R12 424.00 | R18 080.00 | R22 871.00 | R28 383.00 |
| Tiggo 4 Pro-LiT MT, 1.5, 36/30 000km Service Plan | R12 341.00 | R17 015.00 | R24 985.00 | R28 361.00 |
| Tiggo 4 Pro-LiT CVT, 1.5, 36/30 000km Service Plan | R14 113.00 | R17 078.00 | R26 888.00 | R29 314.00 |
| Tiggo 7 Pro-CVT, 1.5, 60/60 000km Service Plan | R13 192.00 | R18 654.00 | R24 034.00 | R28 778.00 |
| Tiggo 7 Pro-Max, 1.6, 60/60 000km Service Plan | R14 499.00 | R20 508.00 | R30 248.00 | R35 163.00 |
| Tiggo 7 Pro-Max AWD, 60/60 000km Service Plan | R14 499.00 | R20 508.00 | R30 248.00 | R35 163.00 |
| Tiggo 8 Pro 1.6, 60/60 000km Service Plan | R13 981.00 | R19 592.00 | R26 692.00 | R31 767.00 |
| Tiggo 8 Pro Max 2.0, 60/60 000km Service Plan | R14 261.00 | R19 985.00 | R27 226.00 | R32 402.00 |
| Tiggo 8 Pro 1.6, 84/90 000km Service Plan | R12 815.00 | R20 000.00 | – | – |
| Tiggo 8 Pro Max 2.0, 84/90 000km Service Plan | R14 132.00 | R20 136.00 | – | – |
Effective Date
| Cover | Chery Extender Service Plan – Effective Dates |
|---|---|
| Chery vehicle without an existing Inclusive Chery Service Plan | Cover commences from date of purchase of your Chery Plan. |
| Chery vehicle with an existing Inclusive Chery Service Plan | When the existing Inclusive Chery Service Plan expires |
Your Chery Plan may also start earlier than indicated on the proposal form or dealer schedule depending on when your existing Inclusive Chery Service Plan expires.
Please note: Should your Chery vehicle’s existing Inclusive Chery Service Plan expire before the end date due to your Chery vehicle reaching the existing Inclusive Chery Service Plan’s kilometres first, it is your responsibility to notify the Administrator to amend your Chery Plan start date to the expiry date of the existing Inclusive Chery Service Plan.
Duration of cover
Your Chery Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of consecutive services that are indicated on the proposal form or dealer schedule.
The start and end kilometres determine the set number of service intervals you are covered for and will not exceed the cover period.
Your Chery Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of consecutive services that are indicated on the proposal form or dealer schedule
Transfer of your Chery Plan
When your Chery Plan is fully paid up and you wish to sell your Chery vehicle, you can transfer your Chery Plan to the new owner of the Chery vehicle.
Your Chery Plan may not be transferred from one Chery vehicle to another, due to varying risk parameters that are considered when pricing for your Chery Plan
Service Requirement
- Your Chery vehicle must be serviced as per Manufacturer’s specifications.
- The maximum service overrun allowed will be as per Manufacturer’s specification.
- Servicing must be carried out at an Authorised Chery Dealer.
Exclusions
You will not be entitled to benefits in terms of your Chery Plan in the following circumstances:
- Where services were undertaken without prior authorisation of the Administrator;
- Services not carried out by an Authorised Chery Dealer unless otherwise arranged with the Administrator in writing;
- The cost of maintenance repairs that become necessary as a result of mechanical or electrical breakdown and/or wear and tear will not be covered by your Chery Plan;
- The breakdown of the vehicle or parts of the vehicle that are covered by the Manufacturer or supplier’s warranty at time of failure;
- Any part not specified in the Manufacturer’s service schedule;
- Damages arising by not servicing timeously;
- If your Chery vehicle is in any way altered from the Manufacturer’s specifications;
- All maintenance items or wear and tear items that require changing at specific intervals are not covered by your Chery Plan;
- Engine diagnostics unless part of Manufacturer’s service schedule;
- Damages incurred through your Chery vehicle having been driven with insufficient engine lubricant or coolant in the radiator;
- Any damage arising out of any further or additional loss of whatsoever nature including failure of, or damage to any component or part caused by the failure of a non-covered part;
- Any repairs should the odometer be found to not be working, or in the opinion of the Administrator has been tampered with, altered, disconnected, or replaced without the approval of the Administrator;
- The repair or replacement of any electrical wiring or immobiliser/security systems whether factory fitted or not;
- The repair or replacement of any windscreen, windows, or damaged glass;
- The repair or replacement of carpets, trim, seat covers, paintwork and body panels;
- The required daily or other regular checks with regard to maintenance such as the checking of coolant levels, lubricant levels, tyre pressures, anti-freeze additives as specified in the Manufacturer’s specifications;
- The replacement or repair of any sunroofs, sunroof glass and parking systems;
- The replacement of any additional components not fitted standard on your Chery vehicle;
- The replacement of any missing components on your Chery vehicle;
- The replacement or repair of tyres and rims, including wheel alignment and wheel balancing;
- The adjustment of any headlights;
- Any audio equipment (including radio’s DVD players, CD players), any navigation equipment as well as trim and consoles;
- The replacement and repair of any Electric windows, motors, and panels;
- The replacement of batteries on electric vehicles;
- The replacement of Nivomat Shocks.
Please Note: Notwithstanding the above your Chery Plan specifically excludes the obtaining of fuel, engine top up oil, transmission oil, brake fluid and other lubricants and service products required between routine servicing of your Chery vehicle.
What you need to know and do
Your Chery Plan explains various terms and conditions that you need to be aware of and comply with for your Chery Plan to remain in force.
Have your Chery vehicle serviced
- Do not miss your service deadline: You must take your Chery vehicle in for a service as per Manufacturer’s requirements stipulated in your Chery vehicles’ service manual within the Time and Kilometre Limits.
- Use an approved repair facility: You must only allow an Authorised Chery Dealer to repair or service your Chery vehicle.
- Follow the claims procedure: When you take your Chery vehicle in for a service or a repair, you must follow the prescribed claims procedure.
- Upon collection of your Chery vehicle, you need to check the work performed is to your satisfaction.
- Immediately inform the Administrator should the odometer used for measuring the distance travelled by your Chery vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for your Chery vehicle to be delivered to an Authorised Chery Dealer’s workshop in order for the necessary repair work be carried out.
- In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by your Chery vehicle during the period when you, the customer, used your Chery vehicle and when the odometer was operative. The Administrator’s findings in this regard will be final.
Take care of your Chery vehicle
- Keep it in good condition: You must take all reasonable steps to keep your Chery vehicle in good, roadworthy condition. This also means that you should drive responsibly and not misuse your Chery vehicle.
- Perform preventative maintenance on your Chery vehicle: You must perform regular preventative maintenance on your Chery vehicle – as per the Manufacturer’s handbook – which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.
- Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your Chery vehicle from any further loss or damage and report it to your Authorised Chery Dealer.
Do not misuse your Chery vehicle
- No racing or rallying: You must only use your Chery vehicle for its intended purpose.
- Accurate records: You must keep an accurate record of servicing work and distances travelled by your Chery vehicle and make such records available as required by the Authorised Chery Dealer. Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub-heading.
Steps to follow when you want to claim
Booking your Chery vehicle in for a service
- You need to book your Chery vehicle into an Authorised Chery Dealer.
- When you arrive at the Authorised Chery Dealer inform the service advisor that you have a Chery Extender Service Plan administered by Innovation Group Services and give them your Chery Plan number.
- You must instruct the Authorised Chery Dealer to obtain authorisation in advance for all servicing work. Should authorisation not be obtained it will result in non-payment of your claim.
| Customer Care Centre |
|---|
| Telephone: TBC Email: cherycustomercare@innovation.group |
PLEASE NOTE: Full details of your Chery Extender Service Plan cover, benefits and exclusions are set out in the Chery Extender Service Plan wording. If you do not understand anything in the Terms and Conditions or you have a claim, please phone our Customer Care Centre TBC.
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| Model Description | 2 Years/2 Services | 3 Years/3 Services | 4 Years/4 Services | 5 Years/5 Services |
|---|---|---|---|---|
| Tiggo 4 Pro-MT, 1.5-5 Speed/1.5 T-6 Speed, 60/60 000km Service Plan | R11 025.00 | R17 076.00 | R20 746.00 | R25 245.00 |
| Tiggo 4 Pro-CVT, 1.5/1.5 T, 60/60 000km Service Plan | R12 424.00 | R18 080.00 | R22 871.00 | R28 383.00 |
| Tiggo 4 Pro-LiT MT, 1.5, 36/30 000km Service Plan | R12 341.00 | R17 015.00 | R24 985.00 | R28 361.00 |
| Tiggo 4 Pro-LiT CVT, 1.5, 36/30 000km Service Plan | R14 113.00 | R17 078.00 | R26 888.00 | R29 314.00 |
| Tiggo 7 Pro-CVT, 1.5, 60/60 000km Service Plan | R13 192.00 | R18 654.00 | R24 034.00 | R28 778.00 |
| Tiggo 7 Pro-Max, 1.6, 60/60 000km Service Plan | R14 499.00 | R20 508.00 | R30 248.00 | R35 163.00 |
| Tiggo 7 Pro-Max AWD, 60/60 000km Service Plan | R14 499.00 | R20 508.00 | R30 248.00 | R35 163.00 |
| Tiggo 8 Pro 1.6, 60/60 000km Service Plan | R13 981.00 | R19 592.00 | R26 692.00 | R31 767.00 |
| Tiggo 8 Pro Max 2.0, 60/60 000km Service Plan | R14 261.00 | R19 985.00 | R27 226.00 | R32 402.00 |
| Tiggo 8 Pro 1.6, 84/90 000km Service Plan | R12 815.00 | R20 000.00 | – | – |
| Tiggo 8 Pro Max 2.0, 84/90 000km Service Plan | R14 132.00 | R20 136.00 | – | – |
| Cover | Chery Extender Service Plan – Effective Dates |
|---|---|
| Chery vehicle without an existing Inclusive Chery Service Plan | Cover commences from date of purchase of your Chery Plan. |
| Chery vehicle with an existing Inclusive Chery Service Plan | When the existing Inclusive Chery Service Plan expires |
Your Chery Plan may also start earlier than indicated on the proposal form or dealer schedule depending on when your existing Inclusive Chery Service Plan expires.
Please note: Should your Chery vehicle’s existing Inclusive Chery Service Plan expire before the end date due to your Chery vehicle reaching the existing Inclusive Chery Service Plan’s kilometres first, it is your responsibility to notify the Administrator to amend your Chery Plan start date to the expiry date of the existing Inclusive Chery Service Plan.
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Your Chery Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of consecutive services that are indicated on the proposal form or dealer schedule.
The start and end kilometres determine the set number of service intervals you are covered for and will not exceed the cover period.
Your Chery Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of consecutive services that are indicated on the proposal form or dealer schedule
Transfer of your Chery Plan
When your Chery Plan is fully paid up and you wish to sell your Chery vehicle, you can transfer your Chery Plan to the new owner of the Chery vehicle.
Your Chery Plan may not be transferred from one Chery vehicle to another, due to varying risk parameters that are considered when pricing for your Chery Plan
Service Requirement
- Your Chery vehicle must be serviced as per Manufacturer’s specifications.
- The maximum service overrun allowed will be as per Manufacturer’s specification.
- Servicing must be carried out at an Authorised Chery Dealer.
Exclusions
You will not be entitled to benefits in terms of your Chery Plan in the following circumstances:
- Where services were undertaken without prior authorisation of the Administrator;
- Services not carried out by an Authorised Chery Dealer unless otherwise arranged with the Administrator in writing;
- The cost of maintenance repairs that become necessary as a result of mechanical or electrical breakdown and/or wear and tear will not be covered by your Chery Plan;
- The breakdown of the vehicle or parts of the vehicle that are covered by the Manufacturer or supplier’s warranty at time of failure;
- Any part not specified in the Manufacturer’s service schedule;
- Damages arising by not servicing timeously;
- If your Chery vehicle is in any way altered from the Manufacturer’s specifications;
- All maintenance items or wear and tear items that require changing at specific intervals are not covered by your Chery Plan;
- Engine diagnostics unless part of Manufacturer’s service schedule;
- Damages incurred through your Chery vehicle having been driven with insufficient engine lubricant or coolant in the radiator;
- Any damage arising out of any further or additional loss of whatsoever nature including failure of, or damage to any component or part caused by the failure of a non-covered part;
- Any repairs should the odometer be found to not be working, or in the opinion of the Administrator has been tampered with, altered, disconnected, or replaced without the approval of the Administrator;
- The repair or replacement of any electrical wiring or immobiliser/security systems whether factory fitted or not;
- The repair or replacement of any windscreen, windows, or damaged glass;
- The repair or replacement of carpets, trim, seat covers, paintwork and body panels;
- The required daily or other regular checks with regard to maintenance such as the checking of coolant levels, lubricant levels, tyre pressures, anti-freeze additives as specified in the Manufacturer’s specifications;
- The replacement or repair of any sunroofs, sunroof glass and parking systems;
- The replacement of any additional components not fitted standard on your Chery vehicle;
- The replacement of any missing components on your Chery vehicle;
- The replacement or repair of tyres and rims, including wheel alignment and wheel balancing;
- The adjustment of any headlights;
- Any audio equipment (including radio’s DVD players, CD players), any navigation equipment as well as trim and consoles;
- The replacement and repair of any Electric windows, motors, and panels;
- The replacement of batteries on electric vehicles;
- The replacement of Nivomat Shocks.
Please Note: Notwithstanding the above your Chery Plan specifically excludes the obtaining of fuel, engine top up oil, transmission oil, brake fluid and other lubricants and service products required between routine servicing of your Chery vehicle.
What you need to know and do
Your Chery Plan explains various terms and conditions that you need to be aware of and comply with for your Chery Plan to remain in force.
Have your Chery vehicle serviced
- Do not miss your service deadline: You must take your Chery vehicle in for a service as per Manufacturer’s requirements stipulated in your Chery vehicles’ service manual within the Time and Kilometre Limits.
- Use an approved repair facility: You must only allow an Authorised Chery Dealer to repair or service your Chery vehicle.
- Follow the claims procedure: When you take your Chery vehicle in for a service or a repair, you must follow the prescribed claims procedure.
- Upon collection of your Chery vehicle, you need to check the work performed is to your satisfaction.
- Immediately inform the Administrator should the odometer used for measuring the distance travelled by your Chery vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for your Chery vehicle to be delivered to an Authorised Chery Dealer’s workshop in order for the necessary repair work be carried out.
- In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by your Chery vehicle during the period when you, the customer, used your Chery vehicle and when the odometer was operative. The Administrator’s findings in this regard will be final.
Take care of your Chery vehicle
- Keep it in good condition: You must take all reasonable steps to keep your Chery vehicle in good, roadworthy condition. This also means that you should drive responsibly and not misuse your Chery vehicle.
- Perform preventative maintenance on your Chery vehicle: You must perform regular preventative maintenance on your Chery vehicle – as per the Manufacturer’s handbook – which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.
- Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your Chery vehicle from any further loss or damage and report it to your Authorised Chery Dealer.
Do not misuse your Chery vehicle
- No racing or rallying: You must only use your Chery vehicle for its intended purpose.
- Accurate records: You must keep an accurate record of servicing work and distances travelled by your Chery vehicle and make such records available as required by the Authorised Chery Dealer. Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub-heading.
Steps to follow when you want to claim
Booking your Chery vehicle in for a service
- You need to book your Chery vehicle into an Authorised Chery Dealer.
- When you arrive at the Authorised Chery Dealer inform the service advisor that you have a Chery Extender Service Plan administered by Innovation Group Services and give them your Chery Plan number.
- You must instruct the Authorised Chery Dealer to obtain authorisation in advance for all servicing work. Should authorisation not be obtained it will result in non-payment of your claim.
| Customer Care Centre |
|---|
| Telephone: TBC Email: cherycustomercare@innovation.group |
PLEASE NOTE: Full details of your Chery Extender Service Plan cover, benefits and exclusions are set out in the Chery Extender Service Plan wording. If you do not understand anything in the Terms and Conditions or you have a claim, please phone our Customer Care Centre TBC.
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